Serco Gulf, a subsidiary of Serco Group a leading UK based facilities management and outsourcing company listed on London Stock Exchange has selected ZRG to provide an advanced telephone communication systems known as Call Center Solution. The next generation call center solution will be used by Serco Gulf to handle its growing business and to provide high quality personalized customer services to the customers in the Gulf region.
Serco Gulf evaluated various proposals from the international market. The evaluation and selection criteria included factors such as flexibility and integration capabilities of the solution as well as price-performance ratio, feature richness, scalability and ruggedness of the systems. Another key criteria of evaluation was the solution provider’s track record of support and market references. After detailed evaluation, M/s Serco Gulf selected ZRG’s solution for their customer services call center.
Serco selected ZRG solution because of its excellent market reputation; its open standards based technology, feature richness, ruggedness and tight integration with existing environment at Serco Gulf.
Mr. Ayub Butt, CEO ZRG while commenting on the occasion said, ”ZRG is already a preferred call center technology solution provider within Pakistan and most of the customer service call centers are using ZRG’s open standards based call handling solutions. We started exporting these advanced solutions to the international market in 2003 and became the first software exporter of Call Center Solutions in Pakistan. With this entry into the Gulf region, we see a tremendous amount of opportunities of getting a sizable market share.”